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Kempinski Hotel Cancun

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Cancun
Apr 28, 2024 - Apr 29, 2024
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Contact Information

✉️ omar.vazquez@ritzcarlton.com

🔗 Website

Reservation: 📞 +1-888-475-8114

🖨️ 998-851-8015

Address

Retorno Del Rey 36

Contacts

Overview

Impressions

Facilities

Reviews

Rooms

Location

Kempinski Hotel Cancun Review

Boasting a prime setting in Zona Hotelera district, the 5-star Ritz-Carlton Cancun offers a beauty salon and a barber shop. An outdoor pool as well as a hot tub and sauna facilities are available for you at the resort, set adjacent to Playa - Beach.

The daily dining options include a buffet breakfast. Those, who prefer vegetarian-friendly, gluten free and vegan options can dine at Fantino restaurant, while vegetarian food lovers can visit El Cafe Mexicano restaurant. The pool bar offers a wide range of refreshing drinks.

The exclusive property is in the very heart of Cancun, just a 13-minute stroll of Luxury Avenue and 3.9 km to the excavated El Rey Archaeological Zone Mayan Ruins. You can go to the sandy beach which is 800 metres from this Cancun hotel.

Within a 25-minute walk guests will also find Interactive Aquarium.

The Ritz-Carlton Cancun has 363 rooms, some of them comprise an adjoining terrace and a balcony, and have self-catering options like a mini fridge bar. They are outfitted with elegant decor. Offering amenities like a hairdryer and bathrobes, the bathrooms also feature a separate toilet. Guests can enjoy views of the oceanfront.

Babysitting, a mini club and a playground are available for guests with children. This hotel also has a gym area and yoga classes. The luxurious property features a wellness area to add to a perfect stay.

Key Features

  • 1 swimming pool
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Parking
  • Bar

Impressions

Pros

  • Magical all-inclusive hotel in a traditional style building.
  • Stunning location a 10-minute walk to Aquaworld Adventure Sports Center.
  • Absolutely fantastic rooms, each with its large bathroom and traditional decor items.
  • Good views of the oceanfront from most guest rooms.
  • A lot of meals for buffet breakfast.
  • Great grill restaurant serving local cuisine.
  • Complimentary beverages are included in some rates.
  • Top-notch service provided.
  • Rates are great.

Cons

  • Some were dissatisfied with horrible beds.
  • Occasional complaints about a few not very helpful staff members.

Facilities

Dining facilities

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Rooms

  • Air conditioning
  • Heating
  • Sitting area
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Services

  • Paid shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Relax

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Steam room
  • Jacuzzi
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Fitness centre
  • Tennis court
  • Golf course
  • Yoga class
  • Sports trainer

Kid-Friendly activities

  • Babysitting/Child services
  • Children's buffet
  • Children's play area
  • Kids club

Reviews

4.4 based on recent ratings

  • 4.7

    Cleanliness

  • 4.7

    Comfort

  • 4.4

    Facilities

  • 3.9

    Free WiFi

  • 4.7

    Location

  • 4.1

    Value for money

I had a fantastic stay at this hotel thanks to the attentive and friendly staff, from the cleaning team who kept everything spotless to the concierge who secured us a sought-after table at a nearby restaurant. The hotel facilities were well-maintained and the location was perfect, with easy access to local attractions and a shopping mall. The breakfast provided was delicious and offered a good variety of options.

No issues.

The staff was incredibly friendly and helpful, always taking excellent care of us. The hotel facilities were top-notch, with clean rooms and great views. The location was central to many attractions in the area.

Nothing, everything was great.

The hotel staff were incredibly helpful, quick to respond and assist with any needs I had during my stay. The hotel is conveniently located within walking distance of several excellent restaurants. The breakfast served at this hotel was absolutely amazing.

Nothing to fault.

The staff at the hotel were extremely friendly and went above and beyond to make our stay enjoyable. They were always available to answer our questions and provide guidance.

All was perfect.

We had a fantastic stay at this hotel. The staff were incredibly friendly and accommodating, surprising us with a honeymoon treat and room upgrade. The interior was beautiful and impeccably clean. The breakfast was amazing and the service around the pool was top-notch, with chilled water and sunscreen readily available. The gym was well equipped and clean, and the staff even provided chilled towels. We also appreciated the attentiveness of the spa staff and enjoyed dining in the really nice restaurants.

Nothing it is perfect.

Rooms

Ocean View King Room

+
Size: 40 m2
Double

Ocean Front King Room

+
Size: 40 m2
Double

Ocean Front Suite

+
Size: 81 m2
Suite

Club Ocean View King Room

+
Size: 40 m2
Double

Club Ocean Front King Room

+
Size: 40 m2
Double

Ocean View Double Room

+
Size: 40 m2
Double

Location

Landmarks nearby

  • Museo Sensorial del Tequila 750 m (2461 ft)
  • Avenida Kukulkan 720 m (2362 ft)
  • Scorpion's Temple ruins 2.05 km (1.27 mi.)
  • Yamil Lu'um Archeological Site 2.05 km (1.27 mi.)
  • Dolphinaris Cancun 400 m (1312 ft)
  • Luxury Avenue Cancun 750 m (2461 ft)
  • Extreme Games Cancun 1.49 km (4888 ft)
  • Museo Subacuatico de Arte 720 m (2362 ft)

Restaurants nearby

  • The Caribe Bar & Grill 10 m (33 ft)
  • The Club Grill 10 m (33 ft)
  • Harry's 430 m (1411 ft)
  • Puerto Madero 360 m (1181 ft)
  • Nebbiolo Ristorante 330 m (1083 ft)
  • Olio 340 m (1115 ft)
  • Casitas 30 m (98 ft)